Refund policy
Without our customers, we wouldn't be in business. We promise to do our very best to deliver an amazing product and customer experience. Rest assured, we will do what it takes to correct any hiccups along the way!
Returns
We have a 60-day return policy for qualified purchases. To be eligible for a return, your item must be proved to be defective or unused and in its original packaging within 60 days of purchase. You’ll need to submit a return request with your name, order number, and reason for return. To start a return, you can contact us here.
If your return is approved, we’ll send you instructions on how and where to send your item. Items sent back without a return form will not be accepted.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Upon approval, you’ll automatically be refunded on your original payment method. Refunds can take up to 3-10 business days, depending on your bank or credit card company.
Please Note:
- Shipping costs are non-refundable.
- A return processing fee of $9.95 will be deducted from your refund.
- Trim and Tone products purchased from other retailers are subject to those retailers’ refunds and returns policy.
- All products are your responsibility until they are received by us, therefore we recommend that you use a secure and traceable shipping method. If we do not receive your returned product(s), you will need to file a claim with the postal service directly.
- All products returned to us for a refund must be returned at your own cost.
Damages & Defects
Please inspect your order upon delivery and contact us right away if the item is defective, damaged, or if you received the wrong item.
No complaint in respect of the Products and/or delivery of the Products shall be considered by us unless the complaint is received in writing by us within fourteen (14) days of delivery.