Shipping policy
Thank you for your Trim + Tone order. We appreciate your business and are glad you are part of our community. Please see our shipping policies below. If you have any questions, please feel free to contact Customer Support at any time.
Payment Information
We accept all major credit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Please see our Return Policy for more information on returns, exchanges, and refunds.
Processing Time
Orders typically take 1-3 business days to process before shipping. However, some orders may ship in as few as 4 hours and some may take up to 5 days. If we experience a high volume of orders, processing may be delayed a few days.
Domestic Shipping Options
Shipping Method Delivery Time:
- Standard 4 to 8 Days
- Expedited 3 to 5 Days
- Priority 2 to 3 Days
Large Orders
All orders of 4 belts or more will ship using UPS Ground (2-7 Days).
Shipping Restrictions
Orders only ship Monday through Friday, excluding holidays. Shipping available to the contiguous United States. Currently, we do not ship to U.S. Territories or International locations.
Some items may not be eligible for expedited or priority shipping due to size, weight, quantities, delivery address or vendor constraints. All expedited orders require a street address.
Notifications
You will receive an order notification email immediately after checkout that includes your order details. An additional shipping notification email with tracking information will be sent as soon as your order ships.
Tracking Your Order
You can track the status of your order using the tracking number provided in your account or shipping notification email.
Incomplete or Incorrect Address Submissions
Please ensure you review the billing and shipping address before placing your order. Errors in the shipping address will cause delays in transit or returned orders. Trim + Tone will not re-ship the order until it’s returned to us by the courier.
Lost Packages
If you believe your package to be lost or stolen, you must file a claim with the carrier.
Item Availability
We make every effort to ensure items displayed on our website are available. However, we cannot always guarantee item availability. In cases where an ordered item becomes unavailable we will notify you by e-mail
THIRD PARTY SHIPPING VIA UPS AND FEDEX
Third party shippers/carriers, such as FedEx and UPS, are responsible for ensuring that packages arrive on their anticipated delivery date. Once the package leaves our facility, it becomes the responsibility of the shipper/carrier. We have no control over delays due to weather, periods of high volume, pandemics, or error on behalf of the shipper/carrier. To assist customers, we regularly monitor weather patterns, volume levels, and UPS or FedEx exception frequency.
LATE AND DAMAGED PACKAGES ARE THE RESPONSIBILITY OF THIRD PARTY SHIPPERS/CARRIERS
If a package arrives at a date beyond your anticipated delivery date (based on the tracking information and anticipated delivery date provided by the shipper/carrier), we are not responsible. We have no obligation to issue a refund, full or partial, of any kind.
By acknowledging our Shipping Policy and purchasing Trim and Tone, Inc., products, you accept and understand that we cannot guarantee a delivery on a particular date, as the shipping service is provided by a third party. In addition, you agree to direct any concerns or problems to the shipper/carrier, as they are fully responsible for delivering your package in a timely manner.
In summary, FTD TEAM, LLC, is under no obligation to refund your purchase or provide credits of any kind if a package is late or damaged. Please file any grievances towards the shipper/carrier. We recommend including photos and detailed documentation when filing claims with third party shippers/carriers.
WEATHER DELAYS/ACTS OF GOD
Weather delays can be unexpected and result in your package arriving late. Neither FTD TEAM, LLC, or the shipper/carrier will be held responsible for delays caused by “Acts of God”. These include war, weather, natural disasters, pandemics, and the related. This is stated in the third party shipper’s Shipping Policy. Therefore, it is also included in our Shipping Policy. In cases of weather delays/”Acts of God”, we will work with the third party shipper/carrier to do everything within our power to get your package delivered as soon as possible.
SHIPPING RESTRICTIONS
We are unable to ship to APO/FPO, P.O. Boxes, and destinations outside the U.S.A. If you have questions/concerns about a delivery address, please contact us (info@trimandtone.net) prior to placing your order.
AUTHORIZED RELEASE
All parcels are shipped with Authorized Release, meaning if no one is home, the parcel may be left by the carrier at your door (only if the shipper/carrier feels it is safe to do so). Shippers/carriers sometimes leave packages behind bushes or at less visible locations to avoid theft. When anticipating the arrival of a package, we recommend checking all of these locations thoroughly and often. If at all possible, we recommend that you make arrangements to have someone present for delivery.
FTD TEAM, LLC, is not responsible for stolen or lost packages after the third party shipper/carrier (such as USPS, FedEx or UPS) delivers the package. Packages that are not left at the door will be returned to the station for re-delivery the following delivery day or available for pick up at the local shipper’s station. Please contact the shipper/carrier directly if your order requires follow-up.
LOSSES AND DAMAGES IN TRANSIT
On occasion, third party shippers/carriers (such as FedEx or UPS) may accidentally lose or damage a box in shipment. If this happens, please contact the third party shipper/carrier directly, and file a claim.